Effective May 15, 2019: All Skaters & Coaches must register as a member of the Ice Den Skating Community and agree to updated Ice Den Figure Skating Policies & Procedures prior to booking ice times.
By proceeding to the registration website, I agree to and understand all Ice Den Skating Department terms, policies, conditions, rules and codes of conduct. I further acknowledge and understand that failure to comply may result in loss of privileges.
For your scheduling needs and convenience the Ice Den Chandler is proud to offer on-line figure skating registration.
Please review the detailed information below regarding contracts, changes, freestyle session rules and code of conduct.
On-ice/off-ice sessions will be available on the 15TH OF EVERY MONTH and are due with full payment by the 25TH of each month. During that time frame customers can purchase sessions for the next month at the contract rate.
All contracts must be submitted online via the
Skater Ice Chandler registration system.
Fall/Winter Admin Hours will be effective July 21, 2019:
|Sunday||10:00 am||5:00 pm|
|Monday||10:00 am||7:00 p.m.|
|Tuesday||10:00 am||7:00 p.m.|
|Wednesday||9:00 am||7:00 p.m.|
|Thursday||10:00 am||7:00 p.m.|
|Friday||10:00 am||9:00 p.m.|
|Saturday||8:00 a.m.||7:00 p.m.|
Administration Office hours are subject to change based on facility and ice schedules.
On-ice/off-ice sessions will be available on the 15th of every month and are due with full payment by the 25th of each month. During that time period customers can purchase sessions for the next month at the contract rate. Skaters are encouraged to pre-register for the sessions as many will sell-out in advance. All contracts must be purchased online via the website:
Changes are permitted in the following manner and are only considered based on a skater’s on-line web order total as of the 26th of the month. Drop-in sessions are not counted towards your web order total amount.
SUBJECT: Skater Name Voucher Request (DATE)
Date of missed session(s):
Please allow a minimum of 48 hours from voucher request submission for vouchers to be prepared for pick up.
|MONTHLY CONTRACT||# OF CHANGES|
One change may include all freestyle, off-ice and specialty sessions purchased in a single day.
|45/60 min||Off-Ice: Ballet, Conditioning, Stretch & Jumps||$20|
The online contracting deadline is 5:00 PM the day prior to the desired skate day.
Same day drop-ins can be purchased in person only at the Admin Desk. Drop-ins for sessions before the Admin Desk opens must be purchased either:
Drop-ins are for the desired session ONLY. No refunds or exchanges will be given.
ADMINISTRATION WILL NOT KEEP ANY CARDS ON FILE. Skaters are not permitted to write credit card on file (COF) on freestyle check-in sheets. Only a freestyle voucher, drop-in sticker or a check is acceptable.
After putting the skater’s name and time of the session onto the sticker, place the sticker into the skating binder located rink side and sign in on freestyle page. Example: Jane Doe DIT (drop-in ticket)
Tickets for sessions prior to Admin Hours of Operation MUST be paid for by check payable to: Coyotes Ice 2, LLC, credit cards or cash are not accepted. Use the zipper pouch in the rink binders to deposit check payment.
Example: Jane Doe SV (Session Voucher)
Off-ice class groups are not based on skating levels alone. Age, physical ability, and maturity are all factors that are considered. Please consult with the off-ice instructor for an evaluation and group recommendation. Participants must have proper training shoes, attire and any required equipment to participate in all classes.
Always check SkaterIce Chandler for the most updated off-ice class schedules.
PLEASE DO NOT CHANGE SKATES OR LEAVE BAGS IN THE CHILLY BEAN CAFE OR LOBBY AREA. THE ICE DEN IS NOT RESPONSIBLE FOR LOST OR STOLEN ITEMS.
ANY PARTICIPANT WHO HAS NOT PRE-PAID ONLINE OR FAILS TO PROVIDE A SESSION VOUCHER, DROP-IN TICKET OR CHECK WILL NOT BE PERMITTED TO PARTICIPATE IN FREESTYLE SESSIONS.
Neither parents nor skaters are permitted in the coaches’ locker room at any time. No exceptions.
Ice Den Scottsdale and Ice Den Chandler fully support the U.S. Figure Skating SafeSport Program.
U.S. Figure Skating strives to provide a safe environment for their members that are free of misconduct and harassment. The association will not tolerate or condone any form of harassment or misconduct of any of its members including athletes, coaches, officials, directors, employees, parents, volunteers or any other persons while they are participating in or preparing for a figure skating activity or event conducted under the auspices of U.S. Figure Skating. All forms of misconduct are unacceptable and in direct conflict with U.S. Figure Skating rules.
The U.S. Figure Skating SafeSport Program addresses the following types of misconduct:
All concerns/complaints from skaters, parents or coaches must be submitted in writing, signed and mailed to:
VP of Programming & Skating
Ice Den Scottsdale
9375 East Bell Rd
Scottsdale, AZ, 85260
Over the past few months the skating department has been receiving an usual amount of e-mails regarding issues with Skater Ice. After reviewing the information, it appears most the issues occur on the 25th of the month prior to the contract ice fee deadline.
While we accept and understand technical difficulties occasionally occur, the majority of the issues can be avoided by booking your ice in advance and prior to the last minute.
Please be advised that the Ice Dens will no longer issue credits or make exceptions on extending fee deadlines without a screen shot of the error message received PRIOR to the 22nd of the month.
Please also note that the Ice Den is not responsible for declined credit cards, web service provider or computer issues. Should you receive a declined notice please contact your credit card company or banking institution.
Thank you for your cooperation and understanding,
Ice Den Management
PLEASE BE ADVISED:
SkaterIceChandler.com has compatibility issues with both SAFARI and CHROME. We recommend using FIREFOX or INTERNET EXPLORER. If you are using Safari and experience issues we recommend that your clear your browser cache.
Finally, it is strongly recommended that you make your reservation using a desktop or laptop device. Our system is not currently compatible with mobile devices.